Terms and Conditions

TERMS OF USE

Welcome to Wize Rides. We are committed to giving you the best online shopping experience. It is important that you read and understand these terms and conditions before you make your purchase. We hope that the information we have provided below will make your shopping experience with us a great one. Your continued use of www.wizerides.com constitutes your agreement to be bound by the Terms and Conditions as stated below. Wize Rides reserves the right to amend any policy or terms and conditions at any time without prior notice. Should you have any clarifications, we can be reached via email at info@wize.com.sg.

 

GENERAL

Our business hours are from Monday to Friday 9AM – 6PM (GMT - Singapore/Asia), excluding weekends and Singapore public holidays.

All enquiries and order-related emails will be attended to within 2 business days. Kindly refrain from sending us multiple emails if you do not receive a reply within a day. By doing so, your email will be pushed back and it will take us even longer to get back to you. Please be assured that our team will get back to you as soon as we can!

 

AUTHENTICATION

To shop with us, you will have to sign up an account with Wize Rides. Upon registering with us, you are required to fill in your personal particulars and ensure that all particulars are updated and accurate.

 

PRICING

All stated prices in foreign currencies on Wize Rides' website are calculated for customer's reference only. All payments made will be converted to Singapore Dollars.

 
ORDERING AND PAYMENT

Before you checkout, please ensure you have selected the correct items in the correct colours/sizes as we are unable to amend or cancel any orders after confirmation. We will not be held liable in the event where the wrong colours/sizes are selected, or if duplicate orders are placed.

Wize Rides accepts all major credit cards, including Visa, MasterCard and American Express, as well as bank transfers.

 

SHIPPING

All orders are processed and dispatched within 2 business days. To ensure your order is smoothly processed and promptly delivered, please check that the full and correct address is stated. In the event whereby an inaccurate shipping address was given and a parcel is returned to us, a re-delivery fee will apply. Charges will be advised accordingly. You will be required to make payment via bank transfer before we ship out your parcel to the corrected address.

 

UNDELIVERED PARCELS

For all undelivered parcels, customers will be contacted via email. Unless it is an error on our part, the cost of re-delivery will be borne by the customer. Details regarding the re-delivery will be provided in the email sent to the customer. Parcels returned to Wize Rides that are unclaimed after 30 days will be deemed as Blair Wears’ property and no compensation will be offered as sufficient response time has been afforded to the customer.

 

WIZE POINTS

Earn 1 Wize Point with every dollar spent on www.wizerides.com.

Wize Points can only be earned through direct purchases from our website. This applies to all regular priced and sale items. Wize Points are awarded based on amount payable (excluding shipping charges, if any) and cents are rounded down. Wize Points are non-transferrable and cannot be redeemed for cash. Wize Points have 1 year validity from the date of issue.

 

WIZE POINTS REDEMPTION

You may redeem your Wize Points to offset your purchases (excluding sale) upon checkout. No refunds will be made for orders where Wize Points were not redeemed at point of purchase.

 

WIZE GOLD LIFETIME 5% DISCOUNT

The Wize Gold lifetime 5% discount is applied automatically during checkout. The discount cannot be used in conjunction with ongoing promotions in store, unless stated otherwise, and are not valid with sale items. It is also not applicable on delivery charges. Customers are able to accumulate Wize Points on the payable amount after deduction of discounts.

 

WIZE GOLD 15% BIRTHDAY DISCOUNT

The birthday discount code is issued to your email on the first day of your birthday month. It will be valid for a one-time usage, and it will expire on the last day of your birthday month. If it is not utilised within the given timeframe, the discount will be forfeited. The birthday discount cannot be used in conjunction with ongoing promotions in store and is not applicable in conjunction with the lifetime 5% discount privilege. It is also not valid with sale items. The birthday discount cannot be used to offset delivery charges for all orders and it is strictly non-transferable. Customers can accumulate Wize Points on the payable amount after deduction of birthday discount. No refunds will be made for orders where birthday discount codes are not entered at point of purchase.

 

STORE CREDITS

All store credits are tagged to your account, which can be used (partially or in full) to offset your online purchases. Any balance credit amount that is not utilised/expired will not be refunded back to you in cash or credits. Store Credits issued by Wize Rides can be used on any purchase, including sale items. Store Credits are valid for 3 months from the date of issue, unless otherwise stated. If the store credit is not utilised within the given timeframe, the amount will be forfeited. No refunds will be made for orders where Store Credits are not applied at point of purchase. Store credits are strictly non-transferable, and orders placed using Store Credits will not be applicable for another return. Store Credits can be used to offset delivery charges, if any. Customers can accumulate Wize Points on the payable amount after deduction of Store Credits.

 

PROMOTIONAL CODES

Promotional Codes issued by Wize Rides can be used on any purchase, unless stated otherwise. Promotional Codes usually have an expiration date and this will be informed accordingly. If it is not utilised within the given timeframe, the discount will be forfeited. No refunds will be made for orders where Promotional Codes are not entered at point of purchase. Promotional Codes are not valid on delivery charges for all orders unless otherwise stated, and orders placed using Promotional Codes are not applicable for any returns.

Customers can accumulate Wize Points on the payable amount after deduction of promotional discounts.

For Wize Gold members, the discount privileges are not valid in conjunction with any promotional code, unless stated otherwise.

 

RETURNS AND EXCHANGES

Returns are allowed for all merchandise except for items on sale or orders placed using a Promotional Code or Store Credit. For returns and exchanges, kindly email to info@wize.com.sg and we will get in touch with you. Returns and exchanges are only accepted after we have attended to your email. All general returns must be mailed back to us via a traceable mode of delivery, within 14 working days for local orders and 30 working days for international orders from receiving date. All return items must be in their original condition. Items that do not fulfill the criteria will be duly rejected, and the customer will be required to top up the delivery charges to mail the item back to you. Delivery fees incurred for shipping the return item(s) back to us will not be reimbursed, and a shipping/handling fee of SGD $3.00 will apply to process each return. Wize Rides will not proceed with the return request if the parcel do not reach us, and we are not liable for any lost parcels via normal mail. Please note that only one time return is allowed for all orders.

For defective/incorrect items sent to you, we truly apologize for this oversight on our end and would promptly rectify this error. Kindly email us directly at info@wize.com.sg within 14 business days from receiving date with photos of the defect or incorrect item, along with your name, order number and description of the error. We would then provide further advice on the return procedure.

Wize Rides will not be liable should the customer purchase our merchandise from any third party and we will not accede to any request for exchange.

We regret to inform you that we do not allow refunds for any returns, under any circumstances.

  

PRODUCTS AND COLOURS

Kindly note that there may be slight discrepancy in colour in the photos and the items received due to the different monitor settings.

 

SALES

All prices of sale items are deemed final by Wize Rides. Unless there are defects, sale items are strictly non-returnable.

 

Thank you for shopping with us!

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